I. Introduction

At telescopeint.com, we prioritize your privacy and recognize the importance of the information you share with us. Telescope is committed to maintaining the highest standards of data protection and user trust. We urge all our users and partners to review this privacy policy and the accompanying privacy overview to understand our commitment and practices.

II. Overview

A. Scope

This comprehensive policy directs the data handling processes for all entities and individuals involved with our services worldwide. This includes our applications, websites, and any affiliated services. Specifically:

• Buyers: Entities or individuals who obtain inspection reports, either directly or on behalf of others.
• Inspectors: Independent professionals or associated entities providing inspection services to buyers.

Our policy also describes the process for collecting supplementary personal and business data related to our services. This may include:

Information from affiliated inspection firms or their representatives.

• Data from potential inspectors who initiate but do not complete the application process.
• Information related to our technological functionalities, such as mapping.
• For clarity, all entities or individuals covered by these categories are referred to as "users" in this document.

B. International and Regional Provisions

Considering our global operations, the following specifications apply:

• European Union (GDPR): For users within the European Economic Area (EEA), Inspexion adheres to the General Data Protection Regulation (GDPR). Users have the right to access, rectify, or erase their personal data, restrict processing, object to processing, and have the right to data portability.
• Argentina: Issues related to possible breaches of local data protection rules should be addressed to the Public Information Access Agency.
• Brazil: Privacy practices specific to Brazil’s General Data Protection Law (LGPD) are available upon request.
• California: We comply with the California Consumer Privacy Act (CCPA). California users may request more information about our data handling practices.
• Colombia: Lessors and lessees, for the purposes of this policy, are considered Inspectors and Buyers, respectively.
• Mexico: We comply with Mexico's Data Protection Law, and related details can be provided upon request.
• Nigeria: We process personal data strictly based on contractual obligations or user consent.
• For guest users and B2B entities: Data acquired through associated platforms or other account holders is primarily used to facilitate service, security, user support, research, development, and legal obligations. Questions related to this data can be directed to info@inspexion.com.

All our practices strictly adhere to the laws and regulations of the countries in which we operate. If you have specific regional concerns or need clarification, please contact us.

III. Data Management, Protection, and Transfer

A. Control and Supervision

Within the EEA, the UK, and Switzerland, IFL appoints a Data Protection Officer (DPO) to oversee data protection strategies and implementation. Outside these regions, the DPO also acts as the data controller, ensuring global compliance with applicable regulations.

Given our international presence, we manage and safeguard data on a global scale. Inquiries related to data rights should be directed to the DPO at ops@inspexion.com. Data transfers between countries are carried out in accordance with user agreements, international standards, consent, and respective legal frameworks.

For all other inquiries, comments, or complaints related to data, please contact ops@inspexion.com.

B. Data Acquisition and Utilization

IFL collects a variety of personal and business information:

Direct submissions from users, such as during registrations or inquiry forms.

Data generated during service usage, including location, specific device characteristics, and usage metrics.

Information obtained indirectly through business partners, affiliates, or other users.

IV. Commitment to Transparency and Trust

Our goal is to remain transparent in our data practices, ensuring that all stakeholders are continuously informed and empowered. We take our responsibility to safeguard your data seriously and are always open to feedback, ensuring we stay at the forefront of best practices in privacy and data protection.

V. Data Retention and Deletion

A. Retention Period

Data retention is subject to the nature of the data, the purpose of its collection, and the required service provision. Typically:

Account information is retained while the account remains active, plus a reasonable period to manage backups and other administrative processes.

Inspection records and reports are maintained for a period relevant to our contractual obligations and in accordance with legal and regulatory requirements.

Guest user data is stored only as long as necessary to fulfill the service request and any subsequent legal or dispute resolution.

B. Deletion Process

At the user’s request or after the end of the retention period:

Data is securely deleted or anonymized, making it non-identifiable.

In situations governed by legal obligations or disputes, data may be retained beyond the standard retention period until the resolution of such matters.

VI. Security Measures

A. Data Protection Protocols

To ensure the integrity and confidentiality of user data:

We employ advanced encryption techniques both during data transmission and at rest.

Multifactor authentication and strict access controls are implemented to limit access to sensitive data.

Regular security audits and vulnerability assessments are conducted to identify and rectify potential risks.

B. Data Breach Protocol

In the unfortunate event of a data breach:

We will notify affected users immediately, in accordance with local regulations.

Necessary steps will be taken to mitigate the breach and prevent further unauthorized access.

VII. Third-Party Integrations

A. Data Sharing

While we prioritize user privacy:

We may share data with trusted third parties, such as payment processors or service providers, to facilitate our offerings.

Data sharing is always governed by strict contractual clauses ensuring the recipient observes equivalent data protection measures.

B. Links to Other Websites

Our platform may contain links to other websites. We are not responsible for their content or privacy practices. We encourage users to review the privacy policies of any external sites they visit.

VIII. User Rights and Preferences

A. Access and Corrections

Users have the right to:

Access the personal data we hold about them.

Request corrections of any inaccurate or outdated data.

B. Withdrawal of Consent

At any point:

Users may withdraw their consent for data processing.

They may also opt out of receiving marketing communications via the links provided in our emails or by contacting us directly.

IX. Updates to This Policy

From time to time, this policy may undergo modifications to reflect changes in our practices, services, or in response to evolving legal frameworks. We will notify users of any significant changes and encourage periodic reviews of this policy to stay informed about our privacy practices.

X. Contact Us

For any inquiries, concerns, or comments related to this Privacy Policy, data rights, or our data protection practices:

Email: contacto@telescopeint.com

Mailing Address: WTC Mexico, Montecito #38, Floor 23-12, Col. Nápoles, C.P. 03810, CDMX

We are committed to addressing any concerns about your privacy and our data practices. We encourage open communication and will strive to address any issues you may have.